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Waste the Enemy
Practical know-how for leveraging business results.
The Need
Waste (or ‘muda’) is anything that doesn’t add value for customers. It exists in all businesses, usually hiding below ‘see level’ and has a corrosive effect on quality and customer satisfaction. Waste is also the enemy of productivity and profitability.
One of the most powerful ways of enhancing business performance is to proactively seek out and take steps to eliminate waste – in all its forms. The know-how to tackle waste is an important component of business acumen and a ‘driver’ of managerial effectiveness.
Program Format
Half-day planning session with Program Champion
Pre-work (minimal) + Workshop (2 days) + Application
Workshop Content
The workshop consists of the following eight sessions: (1) The Enemy is Waste, (2) When Things Go Wrong, (3) Seven Deadly Wastes, (4) Financial Effects of Waste (5) Wa$ted (a business game), (6) Finding the Waste, (7) Causes of Waste, and (8) Do Battle with Waste.
The content is highly practical and is based on many years of experience in helping companies to understand and eliminate waste. It includes:
- How waste relates to quality and customer value.
- Three types of work activities and two types of ‘muda’.
- The SIPOC model and process effectiveness.
- Failure costs to customers, employees and the business.
- Work-related analysis of visible and hidden costs.
- A simple model of financial productivity.
- Key financial responsibilities of every manager.
- How waste affects profit and return on assets.
- The effect of waste on key performance indicators.
- Major categories of waste in different businesses.
- The five-step W.A.S.T.E. model of problem solving.
- Methods of uncovering and identifying waste.
- Variance matrix analysis (to reveal upstream influences).
- Typical causes of waste in your type of business.
- Action planning to generate a 100% return on investment.
Waste the Enemy supports any initiative that is concerned with eliminating waste, e.g. Lean Manufacturing, Quality Management, Six Sigma, and Total Productive Maintenance.
Who Will Benefit
Middle and frontline managers and members of empowered work teams.
Expected Benefits
Participants will develop their financial acumen, in particular how they impact the ‘bottom-line’. They will gain practical know-how that can be implemented immediately to leverage business performance, quickly. Benefits to the organisation include: reduction in waste, quantified cost savings, improved process efficiency/effectiveness, and increased quality, value and customer satisfaction.
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