Practical Negotiation Skills

Overview of Course

Negotiation encompasses a number of disciplines which are generic to most businesses today. Apart from being a stand-alone competency, negotiation also impacts significantly on successful conflict management and selling activity. This program is structured to address all three of these areas by correlating the skill sets essential to the accomplished negotiator.

Learning Outcomes

1. Identify the process of negotiation
2. Plan desired outcomes and prepare effectively to achieve these
3. Control the atmosphere present during negotiations
4. Formulate negotiation strategies and manage the negotiation time purposefully
5. Recognise the other party’s tactics and counter these effectively
6. Secure lasting agreement

Key Content

• The negotiation cycle
• Negotiation styles
• Altering the balance of power during a negotiation
• Identifying and using non verbal signals
• Breaking deadlocks
• Concessions and their worth
• Practical negotiation

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives.

For Whom is this Course Designed?

Middle Managers

What is the Duration?

1 day