Essential Leadership Skills

Overview of Course

This program is designed to assist supervisors and team leaders to develop a cohesive and high performance team by understanding team functioning and implementing essential team processes. Participants will develop skills and conscious strategies to enable them to effectively lead and influence others.

Learning Outcomes

• Identify the role and tasks of a good supervisor/leader
• Practice techniques in delegating
• Develop basic skills to handle conflict in the workplace
• Employ a number of ways to motivate your staff
• Apply basic communication techniques when communicating with staff and team members
• Describe ways to build trust
• Explain how to develop a motivating environment
• Communicate effectively and assertively
• Give constructive feedback
• Identify appropriate ways to resolve conflict situations

Key Content

• Effective leadership traits
• Communicate more effectively with team members, leaders and peers
• Understand communication style preferences
• Improve two-way communication by actively listening to others
• Conducting performance reviews
• Resolve conflict situations among team members
• Identify best methods and opportunities for delegating work efficiently
• 5 Steps to making better decisions
• Avoiding common decision-making traps

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives.

For Whom is this Course Designed?

New supervisors, team leaders or project co-ordinators.

What is the Duration?

2 days