Essential Leadership Skills II: Short Workshops
Target Group
New supervisors, team leaders or project co-ordinators.
Duration
Half day
Overview of Workshops
These workshops are an alternative to the two day Essential Leadership Skills Course. The workshops are designed to be run one month apart to allow application of skills learnt and ensure measurable results are achieved.
Participants will complete an Action Learning Plan to apply in their work environment between each workshop, applying the learning from the workshops to improve conditions within their teams. The outcomes of the Action Plans will be reviewed at following workshop to ensure learning outcomes are maximised.

1. Effective Communication Skills
• Communicate more effectively with team members, leaders and peers
• Understand communication style preferences
• Improve two-way communication by actively listening to others
• Be aware of communication barriers and ways to overcome them
• Develop skills to improve written communication
• Understand the importance of clear communication in the workplace

2. Influencing Difficult Behaviours and Situations
• How to develop a resilient problem solving mindset
• Managing our own emotions from fight/flight to flow
• Resolve conflict situations among team members
• Providing constructive feedback
• Applying a proven 6 step process to defuse emotions and build goodwill
• Developing assertive responses

3. Motivating and Delegating for Results
• Understanding what motivates team members
• Juggling task, team and individual needs
• Identify the development needs of employees and guide them to take responsibility for their own development
• Build a positive workplace culture
• Identify best methods and opportunities for delegating work efficiently
4. Tackling Time Management
• Myths about time management
• Time vs. self management
• Managing yourself and time wasters
• Taking the time to plan
• Examining your habits and attitudes
• Managing Yourself
5. Problem Solving and Decision Making
• Situation Analysis
• Questioning techniques for understanding problem
• 5 Steps to making better decisions
• Avoiding common decision-making traps
• Gaining commitment to decisions by involving others
• Build people’s confidence in their ability to make the right decisions
• Assessing Situations - Practical

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives.