Effective People Skills

Target Group

All levels

Duration

1 day

Overview of Course

We spend up to 90% of our time communicating with others, either in person, on the phone or via email. This is compounded by the challenge of working cooperatively with different personality types.
It is critical that we always communicate clearly and effectively to build reliable and trusting relationships with others.

Learning Outcomes

1. Improve the way participants interact with others
2. Apply a greater awareness of their non-verbal communication
3. Apply active listening skills
4. Use questioning skills to enhance communication process
5. Tailor personal communication styles to suit particular individuals

Key Content

• Achieving common understanding
• Communication barriers and assumptions
• Active listening and questioning skills
• Empathy through reflecting facts and feelings
• Identifying and responding to different personality styles
• Assertive communication

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives.