Client Relationship Skills

Learning Outcomes

1. Build rapport with existing and new clients
2. Communicate effectively at all meetings to attract and maintain clients
3. Identify the client’s needs, and opportunities for YOUR ORGANISATION to provide additional services
4. Handle client feedback to enhance the relationship
5. Maintaining and building the relationship

Key Content

• Essential skills to meet client expectations
• Building trust and confidence with your clients
• Conducting professional client meetings
• Determining and satisfying client needs
• Seeking and responding to feedback
• Preparing to overcome objections
• Dealing effectively with difficult clients

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives.
 

For Whom is this Course Designed?

Middle to Senior Managers

What is the Duration?

1 day