Applying Assertive Behaviour
Target Group
All levels
Duration
4 hours
Overview of Course
Effective teams and harmonious workplaces only happen when people are able to openly and honestly express their opinions, feelings and beliefs. Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as their personal lives.
Learning Outcomes
1. Recognise assertive and non-assertive behaviour
2. Respond assertively in their interactions with others
3. Plan steps to respond assertively in difficult situations
4. Develop options to build confidence in expressing their beliefs and opinions
Key Content
• How people communicate
• Understanding behaviours, attitudes and values
• Defining Assertive, Submissive and Aggressive communication
• Practising assertive interaction
• Identifying and responding to the behaviours of others
• The power of positive thinking
• Self assessment in difficult situations
• Attaining behavioural change

This outline highlights some of the course’s key learning points. As part of your training program, we can modify content as needed to meet your business objectives